FAQ Background
Support Center

Frequently Asked Questions

Find answers to common questions about our coworking services, membership plans, facilities, and community policies.

General

Membership & Pricing

Facilities & Services

Events & Community

Getting Started

Our Policies

Privacy & Data Security

We take your privacy seriously and comply with all applicable data protection regulations. Your personal information is securely stored and never shared with third parties without consent. Our network infrastructure includes enterprise-grade security measures to protect your work and data, ensuring you can enjoy the benefits of coworking in a safe environment.

Refunds & Cancellations

Month-to-month memberships can be cancelled with 30 days' notice. Day passes and meeting room bookings can be rescheduled or cancelled up to 24 hours in advance for a full refund. First month's membership fees are non-refundable, but we offer a satisfaction guarantee during your first week.

Accessibility

Our facility is fully accessible with wheelchair-friendly entrances, elevators, and restrooms. We track occupancy to ensure we're committed to providing an inclusive environment for all members. If you have specific accessibility needs, please contact us so we can ensure your experience is comfortable and productive.

Community Guidelines

We maintain a professional, respectful environment for all members, ensuring peace of mind for everyone. Please use designated quiet zones for focused work and meeting rooms for phone calls. Keep shared spaces tidy and be mindful of others when using common amenities.

Still have questions?

Can't find the answer you're looking for? Please seek further assistance by chatting with our friendly team.